Return & Refund Policy

Return Eligibility

We want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return according to the following policy:

• Within 30 days of delivery: Full refund of the product price.
• 31–60 days after delivery: Refund minus a 10% restocking fee.
• After 60 days: Returns are not accepted.

All returns must be pre-approved by our customer service team before shipping the item back. Unauthorized returns will not be accepted.

Return Process

1.Contact Customer Service

Before returning any item, please contact us at service@wolfbox.com to obtain detailed return instructions.

Returns without prior authorization may be refused or not processed.

2.Ship the Product 

Once your return request is approved, our customer service team will provide the correct return address and shipping instructions.

3.Refund Processin

After the returned product is received and inspected, we will issue a refund to your original payment method.

Please allow 5–7 business days for processing after we receive your return.

Quality Issues or Damaged Products

If your item arrives damaged or experiences functional issues (e.g., cannot power on), please contact our customer service immediately. Our team will assess the situation and provide an appropriate solution as soon as possible.

Please use only original brand accessories. Any property damage or malfunction caused by non-original parts or improper installation is not covered under our warranty or return policy.

Order Cancellation

Orders can be canceled before shipment for a full refund. If the order has already shipped, please do not open the package and contact our customer service for return instructions once it arrives.

Additional Notes